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Sealskinz Help Center

Large Orders / Buying Sealskinz in bulk (Trade)

How do I use a gift card?

I need to Change or Cancel an Order/Address

UK Shipping Times for Black Friday/Cyber Monday/Sale Orders

Where is my order?

What should I do if my parcel was marked as delivered but I haven't received it?

ORDERS

How do I make a return for an exchange or a refund?

How do I make a return from the US?

How long will my return take? (Exchange/Refund)

Have you received my return/when will it be processed?

I purchased from the London store and need to make a return

How do I make a US return for an exchange or a refund ?

Holiday Returns Exceptions

How do I make a return from the EU?

How do I make a return from Canada?

Can I Return an Order from the Website to the London Store?

RETURNS AND EXCHANGES

My order is showing as delivered but I cannot find it

I'm missing an item from a delivered order

Where will my Sealskinz Order be shipped from?

What is the Sealskinz Head Office address?

Delivery cut off times

How long will UK delivery take?

How long will it take for me to receive my order?

I'm being shown an amount to spend to gain free shipping but I have more than that in my cart

My Order Tracking hasn't updated in a while

UK Delivery Options/Delivery Times Explained

Do you ship to my country?

What should I do if my order delivery is delayed?

SHIPPING AND DELIVERY

If I'm between shoe sizes, what should I do?

Do you have Children's Sizes?

What is the fit of Sealskinz socks like?

What hat size is right for me?

How do I know which size guide to follow? I need help with the Size Guide(s).

Do you make gloves in size XS or XXXL?

SIZES

Are gloves and socks sold in pairs?

I've lost a glove, can I buy a single?

Are my Sealskinz socks leaking?

Which gloves are touchscreen compatible?

What is Hydrostop?

Do Sealskinz socks or gloves ever let water in?

What does your Climate Guide mean?

Are Sealskinz waterproof products also windproof?

How breathable are Sealskinz products?

How waterproof are Sealskinz products?

Why do you use Merino Wool in your products?

How can Sealskinz products be both waterproof and breathable?

Are Sealskinz products made from Seals?

My gloves are not warm enough?

Which are the thinnest waterproof socks?

I need battery or charging information for Heated Gloves

Care of Heated Gloves/Gloves with Leather Palms (non-machine washable)

Do Sealskinz products need any special waterproofing treatment?

Reproof/Repair of Waterproof Products

Do nano-treated products require additional maintenance?

How do I charge my LED for my LED Roll Cuff Beanie?

How do I wash/care for my Socks?

Are my Sealskinz gloves leaking?

Wudu / Wudhu Approved Products

How can I see which gloves are the best for my activity?

What is Fusion Control?

What is the difference between waterproof and water repellent?

Are Sealskinz products PFC free?

Do you sell any Vegan products?

How does the Overshoe LED work?

Will my Sealskinz product shrink?

What is the length of your socks?

Are All Sealskinz Products Waterproof?

PRODUCT INFORMATION AND CARE

Can I Swim in Sealskinz Socks/Gloves?

What is the lowest temperature that I can wear Sealskinz gloves at?

How long will Sealskinz socks last?

Will my feet feel sweaty in Sealskinz waterproof socks?

Can I wear Sealskinz socks in wetsuit boots?

Can the Sealskinz membrane be damaged?

Do I need to wear liner socks or gloves with Sealskinz products?

How do Sealskinz socks reduce blisters?

Will Sealskinz socks, gloves, and hats keep me warm?

Can I wear Sealskinz socks in the shower to protect an injury/dressing?

Can I wear Sealskinz Overshoes over any type of footwear?

How do Sealskinz Waterproof Socks work?

WEAR

How do I register my new Sealskinz purchase?

How do I make a claim under the guarantee?

Why do we ask you to cut up your faulty product?

GUARANTEES/REGISTRATION

I have not received my discount code

The items I ordered have now been discounted

How can I use a discount code?

Why is my discount code not working?

I forgot to apply my discount code

Do you offer a discount for first-time customers?

Do you offer any Pro deals or Industry discounts?

SALES AND DISCOUNTS

I haven't heard back from you/received a reply?

Where are Sealskinz products made?

Do you have a shop in King's Lynn?

Where are International Orders Shipped From?

Why every kit should include a pair of Sealskinz waterproof socks

How can I get in touch for Sponsorship or Marketing opportunities?

Can I purchase a spare Charging Cable/Battery for my Heated Gloves?

We would like to supply your company with products from our factory

Do you have a spare....?

Do you have a store or stockists near me I can try products on?

Zero Tolerance Policy

GENERAL INFORMATION

Black Friday and Cyber Monday Sales 2025

Questions about shipping, delivery and contact inforformation

Making a Claim under the Sealskinz Guarantee

The Black Friday sale started on 10th November 2025 and will run until 2nd December 2025.