We love to hear from our customers!. We aim to reply to all enquiries within 24 working hrs but are usually much faster 🏃. Please check any junk/spam folders as our replies can sometimes land there. You can also get in touch via chat or phone, detai

<p><img src="https://attachments.gorgias.help/5xzy/hc/4rm0/fd79bccd-4d29-4acd-bb55-59cafebd34b2-97d9be9b-9544-441b-bfe7-2ebf949148a1.png" style="width: 247px;" class="fr-fic fr-dib"></p><p><br></p><p>We love to hear from our customers!</p><p>We aim to reply to all enquiries within 24 working hrs but are usually much faster <span class="fr-emoticon fr-deletable">&#x1F3C3;</span>&#xA0;</p><p>Please check any junk/spam folders as our replies can sometimes land there.</p><p>You can also get in touch via chat or phone, details are found at the bottom of the Help Centre page.&#xA0;</p><p><br></p><p><br></p><p><br></p>

I haven't heard back from you/received a reply?

<div data-block="true" data-editor="4hdum" data-offset-key="4upsf-0-0" id="isPasted"><p><img src="https://attachments.gorgias.help/5xzy/hc/4rm0/a636968e-4ee6-4804-a3ca-c23d2ccbe16e-47a77b02-583e-4bad-a479-2439fff719e4.png" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p><div data-offset-key="4upsf-0-0"><span data-offset-key="4upsf-0-0"><span data-text="true">All of our waterproof socks, oversocks, and our Ultra Grip (Anmer and Skeyton) gloves are manufactured here on site in King&apos;s Lynn, Norfolk, UK along with certain parts of our Fusion Control Gloves.</span></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="11pe0-0-0"><div data-offset-key="11pe0-0-0"><span data-offset-key="11pe0-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="524oi-0-0"><div data-offset-key="524oi-0-0"><span data-offset-key="524oi-0-0"><span data-text="true">Our non-waterproof, single layer socks are manufactured in Portugal and Turkey.<br></span></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="61esb-0-0"><div data-offset-key="61esb-0-0"><span data-offset-key="61esb-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="ih10-0-0"><div data-offset-key="ih10-0-0"><span data-offset-key="ih10-0-0"><span data-text="true">The rest of our gloves, hats, and overshoes, are manufactured in China to our specifications with materials that have been sourced by ourselves.</span></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="8lfls-0-0"><div data-offset-key="8lfls-0-0"><span data-offset-key="8lfls-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="bf574-0-0"><div data-offset-key="bf574-0-0"><span data-offset-key="bf574-0-0"><span data-text="true">Our representatives regularly visit, inspect and audit the factories in which our products are produced to check that our strict quality standards are met.&#xA0;</span></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="41ht9-0-0"><div data-offset-key="41ht9-0-0"><span data-offset-key="41ht9-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="tfkb-0-0"><div data-offset-key="tfkb-0-0"><span data-offset-key="tfkb-0-0"><span data-text="true">This also applies to manufacturers to ensure workers have a fair working wage and that working conditions meet our set standards.</span></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="3pc8h-0-0"><div data-offset-key="3pc8h-0-0"><span data-offset-key="3pc8h-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="b0r87-0-0"><div data-offset-key="b0r87-0-0"><span data-offset-key="b0r87-0-0"><span data-text="true">With regards to our products themselves, all materials are ethically sourced.&#xA0;</span></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="223q8-0-0"><div data-offset-key="223q8-0-0"><span data-offset-key="223q8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="2setk-0-0"><div data-offset-key="2setk-0-0"><span data-offset-key="2setk-0-0"><span data-text="true">We adhere to all government regulations regarding welfare and conduct in all aspects of our business and manufacturing processes.&#xA0;</span></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="e2dgk-0-0"><div data-offset-key="e2dgk-0-0"><span data-offset-key="e2dgk-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4hdum" data-offset-key="f0fc4-0-0"><div data-offset-key="f0fc4-0-0"><span data-offset-key="f0fc4-0-0"><span data-text="true">We hope this has answered your questions but please contact <a href="mailto:help@sealskinz.com">help@sealskinz.com</a> if we can be of any further assistance.</span></span></div></div>

Where are Sealskinz products made?

Our Head Office is located in King's Lynn however this is not open to the public and there is no retail location available at present. We apologise for any disappointment caused. Please subscribe to our newsletters to keep up-to-date on new shop open

<p><br></p><p><img src="https://attachments.gorgias.help/5xzy/hc/4rm0/722809b9-2000-4fd7-bebb-0b4af452660c-f2267258-9887-40fb-8c0b-66b91c080b19.png" style="width: 238px;" class="fr-fic fr-dib"></p><p><br></p><p>Our Head Office is located in King&apos;s Lynn however this is not open to the public and there is no retail location available at present. We apologise for any disappointment caused.</p><p>Please subscribe to our newsletters to keep up-to-date on new shop openings.</p>

Do you have a shop in King's Lynn?

All Sealskinz orders, domestic and international, are shipped from the UK. This includes orders placed on our US, Canadian and EU websites. For more information about shipping please visit the delivery information pages;. Seaskinz UK/International;.

<p><br></p><p><img src="https://attachments.gorgias.help/5xzy/hc/4rm0/b547e660-1dda-4fbb-b516-de679dacd4a8-22d7e3dc-8851-469f-871c-3d8681fd4cba.png" style="width: 300px;" class="fr-fic fr-dib"></p><p>All Sealskinz orders, domestic and international, are shipped from the UK.</p><p>This includes orders placed on our US, Canadian and EU websites.</p><p>For more information about shipping please visit the delivery information pages;</p><p>Seaskinz UK/International;</p><p><a href="https://www.sealskinz.com/policies/shipping-policy" id="isPasted">https://www.sealskinz.com/policies/shipping-policy</a></p><p>Sealskinz US;</p><p><a href="https://www.sealskinzusa.com/policies/shipping-policy" id="isPasted">https://www.sealskinzusa.com/policies/shipping-policy</a></p><p>Sealskinz Canada;</p><p><a href="https://www.sealskinz.ca/policies/shipping-policy" id="isPasted">https://www.sealskinz.ca/policies/shipping-policy</a></p><p>Sealskinz EU;</p><p><a href="https://eu.sealskinz.com/policies/shipping-policy" id="isPasted">https://eu.sealskinz.com/policies/shipping-policy</a></p><p><br></p><p><br></p><p><br></p><p><br></p>

Where are International Orders Shipped From?

Imagine you are on a 10-mile hike across the moors/mountains and put your foot into a muddy puddle of ice-cold water. Miles from nowhere, your foot, sock and footwear are cold and wet. Changing into a dry pair of socks may help for a minute or two, u

<p id="isPasted">Imagine you are on a 10-mile hike across the moors/mountains and put your foot into a muddy puddle of ice-cold water.</p><p>Miles from nowhere,&#xA0;your foot, sock and footwear are cold and wet.</p><p>Changing into a dry pair of socks may help for a minute or two, until the wetness from the inside of the shoes soaks into the socks.</p><p>Not only unpleasant, but this is now the perfect scenario for blisters to develop.</p><p>Changing into a pair of trusty Sealskinz will keep your feet warm, dry and protected from your sodden footwear, allowing you to enjoy the rest of your adventure.</p><p><br></p><p><img src="https://attachments.gorgias.help/5xzy/hc/4rm0/425ba0b5-80b2-4a9b-8c67-a810905f27fd-31ec8447-9802-4566-ac9d-ede47bf1e29c.png" style="width: 399px;" class="fr-fic fr-dib"></p><p><br></p>

Why every kit should include a pair of Sealskinz waterproof socks

Thank you for your interest in partnering with Sealskinz!. Please email help@sealskinz.com with your contact information and any supporting documentation regarding your request. We will be happy to pass this along for consideration to our Marketing T

<p><img src="https://attachments.gorgias.help/5xzy/hc/4rm0/9c726088-cbc4-4627-91d0-5b8ab822677d-31869ee0-1dce-4ba7-9424-8ac5224b02df.png" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p><p><br></p><p>Thank you for your interest in partnering with Sealskinz!</p><p>Please email <a href="mailto:help@sealskinz.com">help@sealskinz.com</a> with your contact information and any supporting documentation regarding your request. We will be happy to pass this along for consideration to our Marketing Team.</p>

How can I get in touch with your Marketing Department?

Spare charging cables can be purchased following the link below;. UK/International  https://www.sealskinz.com/products/usb-charger-8-4v-2a?_pos=2&_sid=237d22cee&_ss=r. EU https://eu.sealskinz.com/products/usb-charger-8-4v-2a?_pos=5&_sid=3725c0c19&_ss

<p><img src="https://attachments.gorgias.help/VR1W92RBoy2M8yBk/hc/3RBN0xMpDA749GJP/2024050808-d40f363d-8d74-42ca-9cab-892aaf885207-ed648dee-afed-45cb-9546-50704b817c10.png" style="width: 258px;" class="fr-fic fr-dib"></p><p>Spare charging cables can be purchased following the link below;</p><p>UK/International &#xA0;<a href="https://www.sealskinz.com/products/usb-charger-8-4v-2a?_pos=2&amp;_sid=237d22cee&amp;_ss=r" id="isPasted">https://www.sealskinz.com/products/usb-charger-8-4v-2a?_pos=2&amp;_sid=237d22cee&amp;_ss=r</a></p><p>EU <a href="https://eu.sealskinz.com/products/usb-charger-8-4v-2a?_pos=5&amp;_sid=3725c0c19&amp;_ss=r" id="isPasted">https://eu.sealskinz.com/products/usb-charger-8-4v-2a?_pos=5&amp;_sid=3725c0c19&amp;_ss=r</a></p><p>USA <a href="https://www.sealskinzusa.com/products/usb-charger-8-4v-2a?_pos=10&amp;_sid=904f689cf&amp;_ss=r" id="isPasted">https://www.sealskinzusa.com/products/usb-charger-8-4v-2a?_pos=10&amp;_sid=904f689cf&amp;_ss=r</a></p><p>Canada <a href="https://www.sealskinz.ca/products/usb-charger-8-4v-2a?_pos=9&amp;_sid=2d5bb863b&amp;_ss=r" id="isPasted">https://www.sealskinz.ca/products/usb-charger-8-4v-2a?_pos=9&amp;_sid=2d5bb863b&amp;_ss=r</a></p><p>We are very sorry but we cannot offer replacement batteries at this time, as couriers class them as dangerous goods.</p><p><br></p>

Can I purchase a spare Charging Cable/Battery for my Heated Gloves?

Contact us via email. We will get back to you as quickly as possible.

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Contact Us

Sealskinz

GENERAL INFORMATION

I want to buy Sealskinz in bulk (Trade)

How do I use a gift card?

I need to Change or Cancel an Order/Address

Shipping Times for Black Friday/Cyber Monday Orders

Where is my order?

ORDERS

How do I make a return for an exchange or a refund?

I need to make a Return from outside the UK / Do I need to pay to return my order?

How long will my return take? (Exchange/Refund)

Have you received my return/when will it be processed?

RETURNS AND EXCHANGES

My order is showing as delivered but I cannot find it

I'm missing an item from a delivered order

Where will my Sealskinz Order be shipped from?

What is the Sealskinz Head Office address?

Delivery cut off times

How long will UK delivery take?

How long will it take for me to receive my order/my order is delayed?

I'm being shown an amount to spend to gain free shipping but I have more than that in my cart

SHIPPING AND DELIVERY

If I'm between shoe sizes, what size Sealskinz sock should I buy?

Do you have Children's Sizes?

What is the fit of Sealskinz socks like?

What hat size is right for me?

How do I know which glove size guide to follow? The Women's or Unisex?

Do you make gloves in size XS or XXXL?

SIZES

Are gloves and socks sold in pairs?

I've lost a glove, can I buy a single?

Are my Sealskinz socks leaking?

Which gloves are touchscreen compatible?

What is Hydrostop?

Do Sealskinz socks or gloves ever let water in?

What does your Climate Guide mean?

Are Sealskinz waterproof products also windproof?

How breathable are Sealskinz products?

How waterproof are Sealskinz products?

Why do you use Merino Wool in your products?

How can Sealskinz products be both waterproof and breathable?

Are Sealskinz products made from Seals?

My gloves are not warm enough?

Which are the thinnest waterproof socks?

I need battery or charging information for Heated Gloves

Care of Heated Gloves/Gloves with Leather Palms (non-machine washable)

Do Sealskinz products need any special waterproofing treatment?

Reproof/Repair of Waterproof Products

Do nano-treated products require additional maintenance?

How do I charge my LED for my LED Roll Cuff Beanie?

How do I wash/care for my Socks?

Are my Sealskinz gloves leaking?

Wudu or Wudhu Approved Products

How can I see which gloves are the best for my activity?

What is Fusion Control?

What is the difference between waterproof and water repellent?

Are Sealskinz products PFC free?

Do you sell any Vegan products?

PRODUCT INFORMATION AND CARE

Can I Swim in Sealskinz Socks/Gloves?

What is the lowest temperature that I can wear Sealskinz gloves at?

How long will Sealskinz socks last?

Will my feet feel sweaty in Sealskinz waterproof socks?

Can I wear Sealskinz socks in wetsuit boots?

Can the Sealskinz membrane be damaged?

Do I need to wear liner socks or gloves with Sealskinz products?

How do Sealskinz socks reduce blisters?

Will Sealskinz socks, gloves, and hats keep me warm?

Can I wear Sealskinz socks in the shower to protect an injury/dressing?

Can I wear Sealskinz Overshoes over any type of footwear?

How do Sealskinz Waterproof Socks work?

WEAR

How do I register my new Sealskinz purchase?

How do I make a claim under the guarantee?

Why do we ask you to cut up your faulty product?

GUARANTEES/REGISTRATION

I have not received my discount code

The items I ordered have now been discounted

How can I use a discount code?

Why is my discount code not working?

I forgot to apply my discount code

Do you offer a discount for first-time customers?

SALES AND DISCOUNTS