What should I do if my order delivery is delayed?Updated a day ago

Delivery delays may occur due to customs, fulfilment, or courier delays. If your order is delayed and has exceeded the estimated delivery time frame, here are steps you can follow:

• Check around your premises for the package – it might be left in a 'safe place.'
• Inquire with neighbours or other occupants whether they have received the package on your behalf.
• Monitor the provided tracking number for updates on the location of your parcel.
• Verify that your email inbox, including spam and junk folders, contains a dispatch or tracking email with detailed tracking information.
• If tracking has not been updated or you have not received your order within the expected time frame, your inquiry may be escalated for further investigation.

We thank you for your patience and understanding as your order makes its way to you.

 Black Friday Delivery 

The Black Friday period is one of the most popular shopping events, and we’re thrilled to have you shopping with us. Due to the extremely high volume of orders, customers may experience delays in both order processing and shipping.