What should I do if my parcel was marked as delivered but I haven't received it?Updated 6 days ago

If your parcel status indicates that it has been delivered but you haven't received it, please take the following steps:

• Check safe places around your property where couriers might leave parcels, like bins, sheds, or other concealed spots. 
• Ask your neighbours if they might have accepted the parcel for you.
• If you live in an apartment complex, inquire with your building's reception or mailroom.

If you are still unable to find your parcel after these steps, please contact us for further assistance. We are here to help ensure you receive your package.

Missing parcels must be reported to us within 14 days of the ship date.

We may be unable to raise claims and offer replacements for missing parcels outside this timeframe.